Author name: Gem Lisboa

Use AWS Machine Learning to Analyze Customer Calls from Contact Centers (Part 2): Automate, Deploy, and Visualize Analytics using Amazon Transcribe, Amazon Comprehend, AWS CloudFormation, and Amazon QuickSight

How To /

In part one of this blog series, we discussed how businesses can use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment in contact center calls. In part two, we will explore how businesses can automate, deploy, and visualize analytics using these services, along with AWS CloudFormation and Amazon QuickSight. Automate and Deploy using AWS […]

Use AWS Machine Learning to Analyze Customer Calls from Contact Centers (Part 2): Automate, Deploy, and Visualize Analytics using Amazon Transcribe, Amazon Comprehend, AWS CloudFormation, and Amazon QuickSight Read More »

Analyzing contact center calls—Part 1: Use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment

How To /

As businesses continue to evolve and customer expectations continue to rise, analyzing customer sentiment has become a crucial aspect of success. Analyzing customer sentiment can help businesses understand how customers feel about their products and services, identify areas for improvement, and develop strategies to enhance the customer experience. In this two-part blog series, we will

Analyzing contact center calls—Part 1: Use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment Read More »

How to use Turnitin

How To /

Turnitin is a popular plagiarism checker used by students, teachers, and researchers around the world. This tool has been helping students to identify and prevent plagiarism for many years. It is widely used in academic institutions to check assignments and research papers. However, many students find it difficult to use Turnitin. In this blog post,

How to use Turnitin Read More »

How to Integrate Data from Mirth Connect to Laravel

How To, Mirth Connect /

Mirth Connect is an open-source healthcare integration engine that enables healthcare providers to exchange and process health information across different systems. Laravel is a popular PHP framework for building web applications. In this blog post, we’ll guide you through the steps to integrate data from Mirth Connect into your Laravel application. Procedure Step 1: Get

How to Integrate Data from Mirth Connect to Laravel Read More »

What is Amazon Transcribe?

Artificial Intelligence /

Introduction Amazon Transcribe is a cloud-based speech-to-text service provided by Amazon Web Services (AWS). It is designed to make it easy for developers to add speech recognition capabilities to their applications. Amazon Transcribe uses advanced machine learning technologies to automatically transcribe audio files into accurate text, making it an efficient and cost-effective solution for businesses

What is Amazon Transcribe? Read More »