Use AWS Machine Learning to Analyze Customer Calls from Contact Centers (Part 2): Automate, Deploy, and Visualize Analytics using Amazon Transcribe, Amazon Comprehend, AWS CloudFormation, and Amazon QuickSight
In part one of this blog series, we discussed how businesses can use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment in contact center calls. In part two, we will explore how businesses can automate, deploy, and visualize analytics using these services, along with AWS CloudFormation and Amazon QuickSight. Automate and Deploy using AWS …