Application Programming Interfaces (APIs) serve as the backbone of communication between different software systems. Whether you’re a developer, tester, or API enthusiast, managing and testing APIs efficiently is paramount. Enter Postman – a powerful tool that simplifies API development, testing, and collaboration, empowering users to unleash their API superpowers like never before. The Age of …
In part one of this blog series, we discussed how businesses can use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment in contact center calls. In part two, we will explore how businesses can automate, deploy, and visualize analytics using these services, along with AWS CloudFormation and Amazon QuickSight. Automate and Deploy using AWS …
As businesses continue to evolve and customer expectations continue to rise, analyzing customer sentiment has become a crucial aspect of success. Analyzing customer sentiment can help businesses understand how customers feel about their products and services, identify areas for improvement, and develop strategies to enhance the customer experience. In this two-part blog series, we will …