Amazon Transcribe

Use AWS Machine Learning to Analyze Customer Calls from Contact Centers (Part 2): Automate, Deploy, and Visualize Analytics using Amazon Transcribe, Amazon Comprehend, AWS CloudFormation, and Amazon QuickSight

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In part one of this blog series, we discussed how businesses can use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment in contact center calls. In part two, we will explore how businesses can automate, deploy, and visualize analytics using these services, along with AWS CloudFormation and Amazon QuickSight. Automate and Deploy using AWS …

Use AWS Machine Learning to Analyze Customer Calls from Contact Centers (Part 2): Automate, Deploy, and Visualize Analytics using Amazon Transcribe, Amazon Comprehend, AWS CloudFormation, and Amazon QuickSight Read More »

Analyzing contact center calls—Part 1: Use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment

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As businesses continue to evolve and customer expectations continue to rise, analyzing customer sentiment has become a crucial aspect of success. Analyzing customer sentiment can help businesses understand how customers feel about their products and services, identify areas for improvement, and develop strategies to enhance the customer experience. In this two-part blog series, we will …

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What is Amazon Transcribe?

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Introduction Amazon Transcribe is a cloud-based speech-to-text service provided by Amazon Web Services (AWS). It is designed to make it easy for developers to add speech recognition capabilities to their applications. Amazon Transcribe uses advanced machine learning technologies to automatically transcribe audio files into accurate text, making it an efficient and cost-effective solution for businesses …

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